Return & Refund Policy
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are happy with your order, if you are not completely satisfied with your goods we will gladly offer you a refund.
Please read our return policy carefully to ensure you can proceed with your return shipment as quickly as possible.
All returns should be sent back to us in their original branded packaging provided. Please ensure when returning the parcel that the RAF SIMONS box is re-packed in a shipping box – the same way you received your parcel from us. Please include your packing slip in your return shipment. You have 14 days from receipt of order to inform us about your decision to withdraw from the contract without giving any reason. The item(s) should be returned unworn and in perfect condition, with all RAF SIMONS tags still attached, without undue delay and in any event not later than 14 days from the day on which you have communicated to us your decision to withdraw from the contract. Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. Items returned after the 14 days’ term will not be accepted either, and will be sent back to the customer. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately by e-mail at firstname.lastname@example.org. If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer an exchange if the item is still in stock. For more information, please contact our Customer Care team by e-mail at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will accept Items not worn, used or damaged and in its original packaging for a full refund as set out above. The cost of your return shipment will be deducted from your refund. In the overview below you can retrieve the shipping costs per area. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, without undue delay and in any event not later than 14 days from the day on which your return will have been received by us. The refund concerns all payments received, including if applicable the costs of delivery. However we will not be required to reimburse the supplementary costs if you have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by us. In any event, you will not incur any fees as a result of such reimbursement.
SHIPPING COST FOR RETURNS
The cost for a return shipment will be deducted from your refund.
Europe: € 15
Rest of the world: € 35
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by e-mail at firstname.lastname@example.org.
You cannot return items made to your specifications or clearly personalised.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail it to: Ziggy BV, Eikenstraat 11, 2000 Antwerp (BELGIUM). This address has already been filled out on the DHL Express return label enclosed in your shipment. In case you did not receive a return label, please contact us by e-mail at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.